Returns & Refunds Policy

At Sunlight Fashion, we want you to love your purchase! If you are not completely satisfied with your order, we are here to help. Please review our return policy below.

1. Return Window

You have 14 days from the date your package is delivered to request a return. Any requests made after 14 days will unfortunately not be accepted.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• It must be unworn, unwashed, undamaged, and unaltered.
• It must be in its original packaging with all tags attached.
• For health and hygiene reasons, lingerie and swimwear cannot be returned if the hygiene seal has been broken or removed.

3. How to Start a Return

Do not send your item back to the sender address listed on the shipping label. This is a fulfillment center, and your package will be lost. Instead, please follow these steps:

1. Email our support team at sunlightfash@gmail.com with your order number and the reason for the return.
2. Our team will review your request and send you the correct return shipping address via email.
3. Package your item securely and ship it to the provided address.

4. Return Shipping & Tracking

• Costs: Customers are responsible for all return shipping fees. Original shipping charges and any applicable import taxes are non-refundable.
• Tracking: You must use a trackable shipping service for your return. Once you have shipped the item, please email your tracking number and the shipping carrier's website link to sunlightfash@gmail.com so we can trace your package. We cannot guarantee a refund if the package is lost in transit without tracking.

5. Refunds

Once our warehouse receives and inspects your returned item, we will notify you via email. Approved refunds will be processed back to your original method of payment within 7 to 10 business days.